Returns & Satisfaction Terms

// 01. The SOUKI 30-Day Satisfaction Window

We take pride in the structural purity and effectiveness of our dietary formulas. If a supplement doesn't live up to your standard, you have 30 calendar days from your original delivery date to request a partial or full resolution.

To begin a request, email our domestic distribution desk at support@soukiherbs.com with your original order coordinates, full delivery identity, and details regarding your product batch run.

// 02. Condition Requirements & Health Safeguards

Because our items are consumable products, safety and sanitization protocols must be met under United States public health regulations:

• Unopened Containers: Unopened items must remain in their original factory configuration with all neck bands intact to qualify for a standard refund return.
• Opened Product Evaluations: If you are completely dissatisfied with an opened product, please provide a description of your usage profile. Opened returns are carefully evaluated case-by-case to prevent inventory abuse.
• Ineligible Items: Custom formulation batches, volume bulk commercial purchases, and promotional clearance items are final sale and cannot be returned.

// 03. Freight Return Logistics

We keep our US return procedures straightforward and transparent. Once our team approves a return request, we will email you a prepaid trackable domestic carrier label.

// 04. Damages, Transit Losses, and Discrepancies

Please inspect your order as soon as it arrives at your delivery destination. If a bottle arrives damaged, or with broken safety seals from transit, take clear photos of the packaging materials and contact us right away. We will immediately arrange a priority replacement shipment at no extra cost to you.

// 05. Financial Processing Disbursal

Once our receiving warehouse verifies your returned package, your refund will be processed immediately. Credit transfers are automatically sent back to your original payment method (Credit/Debit Card, ACH, or digital merchant gateway).

Please allow 5 to 7 business days for the refund credit to appear on your financial statement, depending on your bank's processing times across the US banking network.